Privacy Policy for Private Dial
Last updated: 22/09/2025
1. Introduction
1.1. This Privacy Policy explains how PRIVATEDIALUK LIMITED trading as Private Dial (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website and services.
1.2. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.3. By using our website and services, you agree to the practices described in this Privacy Policy.
2. Who We Are
2.1. PRIVATEDIALUK LIMITED trading as Private Dial.
2.2. Registered address: 38 Collingwood Street, Newcastle, NE1 1JF.
2.3. Contact: email support@privatedial.co.uk; telephone 07301 499571.
2.4. For the purposes of data protection laws, we are the Data Controller.
3. What Personal Data We Collect
3.1. Information you provide to us directly, such as:
- 3.1.1. Name, address, email address, telephone number.
- 3.1.2. Payment details when you purchase competition entries (payment processors may store some data separately).
- 3.1.3. Information submitted when entering competitions, contacting us, or using account features.
3.2. Information collected automatically, such as:
- 3.2.1. IP address, browser type, operating system, and technical connection data.
- 3.2.2. Cookies and other tracking technologies (see our Cookie Policy).
3.3. Information from third parties, where permitted by law (for example, fraud prevention services or publicly available data).
4. How We Use Your Personal Data
4.1. We use your data for the following purposes:
- 4.1.1. To provide our services, including processing competition entries and administering draws.
- 4.1.2. To contact you regarding your entries, winnings, account or support requests.
- 4.1.3. To process payments securely and to prevent and detect fraud.
- 4.1.4. To publish entry lists and winners for transparency, where applicable.
- 4.1.5. To comply with our legal and regulatory obligations (for example, providing data to regulators such as the Advertising Standards Authority where required).
- 4.1.6. To improve and personalise our website, services and customer experience.
- 4.1.7. For marketing purposes where you have given us consent (you may opt out at any time).
5. Legal Basis for Processing
5.1. We process your personal data on the following legal bases:
- 5.1.1. Performance of a contract – to fulfil our obligations to you when you enter a competition or use our services.
- 5.1.2. Legal obligation – to comply with UK law and regulatory requirements.
- 5.1.3. Legitimate interests – for running and improving our business, preventing fraud, and protecting our rights (we assess and balance these interests before processing).
- 5.1.4. Consent – where you have opted in to receive marketing communications or other optional services.
6. Who We Share Your Data With
6.1. We may share your data with trusted third parties where necessary to provide our services, including:
- 6.1.1. Payment processors and financial institutions to securely process transactions.
- 6.1.2. IT and hosting providers who help operate our website and systems.
- 6.1.3. Delivery companies, if a physical prize must be shipped.
- 6.1.4. Regulatory authorities such as the Advertising Standards Authority where required to demonstrate compliance.
6.2. We will never sell your personal data to third parties.
7. Data Retention
7.1. We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, and as required by law.
7.2. Typically, competition entry data and related records will be retained for up to 6 years for legal, accounting and regulatory purposes, unless a shorter retention period is required or permitted.
8. Your Rights
8.1. Under UK GDPR you have the following rights in relation to your personal data:
- 8.1.1. Right to access – to request a copy of the personal data we hold about you.
- 8.1.2. Right to rectification – to correct inaccurate or incomplete data.
- 8.1.3. Right to erasure – to request deletion of your data where it is no longer necessary.
- 8.1.4. Right to restrict processing – to limit how your data is used in certain circumstances.
- 8.1.5. Right to data portability – to receive your data in a structured, commonly used and machine-readable format.
- 8.1.6. Right to object – to object to processing, including direct marketing.
- 8.1.7. Right to withdraw consent – where processing is based on consent (this will not affect lawfulness of processing prior to withdrawal).
8.2. To exercise any of these rights, please contact us at support@privatedial.co.uk. We may request information to verify your identity before responding.
8.3. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled in accordance with the law.
9. Data Security
9.1. We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
9.2. While we endeavour to keep your data secure, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
10. International Transfers
10.1. We generally store and process personal data within the UK. Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place and that transfers comply with UK data protection law (for example, using standard contractual clauses or relying on an adequacy decision).
11. Cookies
11.1. Our website uses cookies and similar tracking technologies to improve user experience and for analytics. For more information on the cookies we use and how to manage them, please see our Cookie Policy.
12. Changes to this Privacy Policy
12.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email or via the Site.
12.2. Continued use of our services after such changes indicates your acceptance of the revised policy.
13. Contact Us
13.1. If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: support@privatedial.co.uk
Telephone: 07301 499571
Address: 38 Collingwood Street, Newcastle, NE1 1JF