Competition Terms & Conditions
Last updated: 22/09/2025
These Terms & Conditions (“Terms”) apply to all competitions (“Competition(s)”) run by PRIVATEDIALUK LIMITED, trading as Private Dial (“we”, “us”, “our”). By entering a Competition, entrants (“you”, “your”) agree to be bound by these Terms.
1. Organizer Details
1.1 Organizer: PRIVATEDIALUK LIMITED (company number: 16690443)
1.2 Trading name: Private Dial
1.3 Registered address: 38 Collingwood Street, Newcastle, NE1 1JF
1.4 Email: support@privatedial.co.uk
1.5 Telephone: 07301499571
2. Eligibility
2.1 Competitions are open only to UK residents aged 18 or over.
2.2 Proof of age and address may be required before a prize is awarded.
2.3 Employees of Private Dial, their immediate family members, or any suppliers associated with the Competitions are not eligible to enter.
2.4 Entries from outside the UK will not be accepted.
3. How to Enter
3.1 You may
3.2.1 Send a first or second-class stamped envelope to:Private Dial, 38 Collingwood Street, Newcastle, NE1 1JF
3.2.2 Include the following handwritten information:
Full name
Postal address
Email address
Telephone number
The Competition name
Your answer to the Competition question
3.2.3 Each postal entry must be sent separately in its own envelope.
3.2.4 Participants may submit as many postal entries as they wish; however, each postal card will count as one single entry only. If multiple tickets, requests, or attempts are included within the same postal entry, it will still be treated as one (1) entry.
3.2.5 No confirmation of postal entries will be sent.
4. Competition Period
4.1 Opening and closing dates for each Competition are shown on the relevant Competition page.
4.2 We reserve the right to extend or close Competitions early in exceptional circumstances (e.g. events beyond our control).
5. Prizes
5.1 The prize(s) for each Competition are as stated on the Competition page, including any relevant restrictions or conditions.
5.2 We reserve the right to substitute a prize of equal or greater value if circumstances beyond our control make it necessary.
5.3 Prizes are non-transferable, but winners may sell or dispose of their prize as they wish once awarded.
6. Winner Selection
6.1 All correct entries will be entered into the draw.
6.2 The winner will be chosen using a random number generator, broadcast live via our social media channels (Facebook/YouTube).
6.3 If a generated number corresponds to an unsold ticket, a new number will be generated until a winner is found.
6.4 All draws are guaranteed to take place, even if not all entries are sold.
7. Notification of Winner
7.1 Winners will be contacted by email or telephone within 7 days of the Competition closing date.
7.2 If a winner cannot be contacted or fails to respond within 5 days, the prize will be forfeited and another winner will be selected.
8. Delivery of Prizes
8.1 Prizes will be delivered or made available for collection as described on the Competition page.
8.2 Delivery is free within the UK unless otherwise stated.
8.3 Winners must provide proof of identity before receiving a prize.
9. Publicity & Data Protection
9.1 We may publish the winner’s name and town of residence on our website and social media for transparency.
9.2 Participation in promotional activity (e.g. interviews, photos) is voluntary and subject to the winner’s consent.
9.3 We may be required to provide winner details to the Advertising Standards Authority (ASA) upon request.
9.4 Personal data will be processed in accordance with our Privacy Policy and UK GDPR.
10. Disqualification
10.1 We may disqualify entries if:
- 10.1.1 Entrants provide false, misleading, or incomplete information.
- 10.1.2 More than 99 paid entries are attempted per transaction.
- 10.1.3 Multiple free entries are submitted in a single envelope.
- 10.1.4 Entrants attempt to tamper with or unfairly influence the Competition.
11. Refunds
11.1 Entry fees are non-refundable, including for incorrect answers or disqualified entries.
11.2 No refunds are given if a Competition does not sell out, as all draws are guaranteed.
12. Complaints
12.1 If you have a complaint, contact us at support@privatedial.co.uk.
12.2 We will attempt to resolve complaints internally before considering external remedies.
13. Liability
13.1 We will not be responsible for entries lost, delayed, misdirected, incomplete, corrupted, or not properly submitted.
13.2 We accept no liability for loss or damage suffered by entrants, except where caused by our negligence, fraud, or breach of statutory duty.
13.3 Nothing in these Terms excludes liability for death or personal injury caused by our negligence.
14. Governing Law
14.1 These Terms and any disputes arising from them are governed by the laws of England and Wales.
14.2 The courts of England and Wales have exclusive jurisdiction.
15. General
15.1 We reserve the right to cancel or amend Competitions where necessary due to circumstances beyond our control.
15.2 By entering, you agree that these Terms, along with details on each Competition page, form the entire agreement between you and us.
Website Terms & Conditions for Private Dial
Last updated: 22/09/2025
1. Introduction
1.1. These Website Terms & Conditions (“Terms of Use”, “Terms”) govern your use of the Private Dial website (the “Site”), including access to content, services, features and tools offered from time to time on or through the Site. By using the Site, you agree to these Terms. If you do not agree, you must not use the Site.
1.2. These Terms of Use should be read alongside and in addition to any other terms which may apply to specific services, products, or promotions (e.g. competition terms & conditions, privacy policy, cookie policy).
1.3. We reserve the right to amend these Terms at any time. Every time you use the Site, please check to ensure you understand the Terms that apply at that time.
2. Who We Are
2.1. The Site is operated by PRIVATEDIALUK LIMITED, trading as Private Dial.
2.2. Registered address: 38 Collingwood Street, Newcastle, NE1 1JF
2.3. Contact: email support@privatedial.co.uk; telephone 07301499571.
3. Eligibility & Use of the Site
3.1. Use of the Site is permitted only for lawful purposes and in accordance with these Terms.
3.2. You must be 18 years or older to use the Site in ways that require a user account or to enter competitions. By using those Site features or entering a competition, you confirm you are 18+ and eligible under the competition rules.
3.3. You agree not to use the Site in any way that:
3.3.1. violates any applicable UK law or regulation;
3.3.2. is fraudulent or has any fraudulent purpose or effect;
3.3.3. infringes our or any third party’s legal rights (including intellectual property rights);
3.3.4. is harmful, abusive, defamatory, obscene, or otherwise objectionable;
3.3.5. introduces any viruses, malware, or other harmful code; or
3.3.6. attempts to interfere with the proper working of the Site.
4. Account, Passwords, and Security
4.1. If you register or we provide you with an account or user-identification code, password, or other security credentials, you must treat them as confidential and not share them.
4.2. You agree to notify us immediately if you suspect any unauthorized use of your credentials or any other breach of security.
4.3. We have the right to disable your account or any credentials at any time if, in our reasonable opinion, you have breached these Terms.
5. Intellectual Property
5.1. Unless otherwise stated, we (or our licensors) own or control all intellectual property rights in the Site and in the material (content, images, trademarks, software, etc.) published on the Site. All such rights are reserved.
5.2. You may view, download, and print pages or content from the Site for your personal, non-commercial use only, provided you retain all copyright or trademark notices.
5.3. You must not reproduce, copy, distribute, modify, create derivative works from, or otherwise use content from the Site for commercial purposes without obtaining our prior written consent.
6. User Content
6.1. Where the Site allows you to post, upload, submit or otherwise make available content (“User Content”), you grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, store, transmit, reproduce, display, publish or distribute that User Content for any lawful purpose (including promotional).
6.2. You warrant that any User Content you provide is accurate, not infringing third party rights, not illegal, not harmful, not defamatory, not obscene, and complies with all applicable UK laws.
6.3. We reserve the right to remove, edit, or refuse to display any User Content, without notice, for any reason (in our discretion).
7. Links, Third-Party Sites, and External Resources
7.1. The Site may contain links to other websites or resources operated by third parties. These are provided for your convenience only. We do not control these third-party sites, and are not responsible for their content or availability.
7.2. Inclusion of any such link does not imply endorsement, sponsorship, or association.
7.3. When linking to our Site, you must not suggest any form of endorsement or approval by us where none exists.
8. Disclaimers & Limitation of Liability
8.1. Content on the Site is provided for general information only. While we aim to keep information accurate and up to date, we make no warranties or representations (express or implied) about accuracy, completeness, reliability, suitability for any particular purpose, or that the Site will be uninterrupted, secure, or error-free.
8.2. To the fullest extent permitted by law, Private Dial excludes all liability for any loss or damage (including indirect or consequential loss) arising from your use of or inability to use the Site, except where such liability cannot be excluded by law (for example death or personal injury caused by our negligence).
8.3. We shall not be liable for any content submitted by users, or the conduct of other users.
9. Cookies & Privacy
9.1. Our use of cookies, personal data collection, processing, and storage is governed by our Privacy Policy and Cookie Policy, which form part of these Terms. By using the Site, you consent to such policies.
9.2. You agree to provide accurate information where required, and to update it if it changes.
10. Suspension, Modification, and Termination
10.1. We may temporarily or permanently suspend or restrict access to all or part of the Site without notice, for operational, legal, or other reasons.
10.2. We may modify or remove any content, feature or service on the Site at any time.
10.3. We accept no liability for any loss or damage resulting from suspension, modification or termination of the Site or any part thereof.
11. Governing Law & Dispute Resolution
11.1. These Terms are governed by and construed in accordance with the laws of England & Wales.
11.2. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.
12. General Provisions
12.1. If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force.
12.2. Our failure to enforce any right under these Terms does not constitute a waiver of that right.
12.3. These Terms, together with our Privacy Policy, Cookie Policy, Competition Terms & Conditions, and any other applicable rules, constitute the entire agreement between you and us in relation to your use of the Site.